Surviving the Recession: How Chatbots and Voice Assistants can Help Your Business in 2023

Massive layoffs continue to make headlines in 2023 as businesses see a decrease in revenue and fight to stay afloat. Leveraging bots during a recession can be a cost-effective way to improve customer service and increase efficiency. Bots can handle repetitive and routine tasks, freeing up human employees to focus on more complex and higher-value work. Additionally, bots can be available 24/7, which can help businesses stay competitive by providing round-the-clock service to customers.

But let’s be honest, we’ve all had bad experiences with bots. So how do you leverage Conversational AI to better serve your customers and not frustrate them? Here are my best practices:

  1. Clearly define the user’s goals and objectives: Understand what the user needs to accomplish and design the conversational flow to help them achieve the specific task at hand. Example: submit a maintenance request

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Raika Sarkett

VUI Designer for Alexa @Amazon and UX Mentor with @trydesignlab. All about data informed design, emerging tech, AI, bots, and building @braverytraining.